At Alpha's Baby Shop, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a hassle-free returns policy within 14 days of delivery.
Eligibility for Returns:
- Items must be unused, in original packaging with tags attached
- Proof of purchase (order number) is required
- Certain items (e.g., personal care products) cannot be returned
How to Return:
- Contact our customer service at shop@alphababyshop.co.ke or +254 732 544 401
- Pack items securely in original packaging
- Include the return form (we'll email this to you)
- Drop off at our Rongai location or arrange courier return
Refund Process:
- Refunds processed within 5 business days of receiving returned items
- Original shipping fees are non-refundable
- Refunds issued to original payment method
For exchanges or store credit, please visit our Nairobi location or contact our team.