Frequently Asked Questions
Ordering & Payments Q: What payment methods do you accept? A: We accept M-Pesa, credit/debit cards (Visa, Mastercard), and bank transfers.
Q: How do I track my order? A: You'll receive a tracking link via SMS/email once your order ships.
Shipping & Delivery Q: Do you offer express shipping? A: Yes! Nairobi orders can be delivered same-day if placed before 12PM (additional KES 300 fee).
Q: Can I change my delivery address after ordering? A: Contact us immediately at +254 757 580 524 - we can update if order hasn't been delivered.
Returns & Exchanges Q: What if I receive a damaged item? A: Email photos to orders@alphababyshop.coke within 48 hours for replacement.
Q: How long do refunds take? A: 3-5 business days after we receive returned items.
